Customer Testimonial from Kura Sushi Co.

-Please tell us about the challenges you were facing before introducing My Site Translation.

As inbound demand increases, we are considering posting menu and store information for foreign customers,

We had a challenge in creating a new multi-lingual website, as it was difficult to update the website continuously.

-What factors contributed to the challenges you faced?

We did not have a system in place to develop foreign language pages using the current Japanese pages.

-When did you start considering to solve the issues?

We started to examine this issue around 2015.

Thank you for your long term service.

-What specific benefits have you seen?

We believe that this was effective both quantitatively and qualitatively. Since we could have the Japanese pages automatically translated based on the Japanese pages, we were able to significantly compress the maintenance and management work.

Furthermore, since the system can also reflect manual translation, we were able to respond flexibly to individual requests and emergency responses.

-Have you been able to solve your issues?

We are now able to respond to foreign-language pages in conjunction with updates to Japanese-language pages.

In addition, we were able to hide pages not subject to translation and display foreign-language images, which we believe solved the problem.

While the automatic translation covers most of the translation work, the manual translation ^(*) also provides excellent support. We have been able to operate the system without any reports of problems.

-What made you choose our service?

First of all, we were reassured by the fact that the system has been used by many municipalities.

We are of course satisfied with the basic technology of automatic translation. We received extensive support with the introduction of the new technology. They were also very flexible in introducing responsive support at the same time.

-Do you have any feature requests for our service?

We hope that you will continue to proactively utilize diversified digital communication and management tools, and use technology to solve the problems that can be solved by technology. We will continue to focus on delivering fast and accurate information to our customers in Japan and overseas without fail, and on providing delicious sushi and service.

We look forward to higher quality translation services with the introduction of new technologies such as DeepL translation.

-Thank you very much.

We have adopted DeepL translation for Japanese and English, and are expanding the number of languages we support to 121 languages.

We would like to help you reach more foreigners at home and abroad.

We will continue to work hard to be a bridge between languages and to be of service to your company.

*1Manual translation: Our full-time staff checks the results of automatic translation and corrects any mistranslations.

Company name: Kura Sushi Co.

The company operates the conveyor-belt sushi chain "Kura Sushi" with the concept of "Safe, Delicious, Affordable, and Fun," and is committed to the "four major additives-free" concept, which means that all of its more than 200 ingredients are free of chemical seasonings, artificial sweeteners, synthetic colors, and artificial preservatives, so that everyone from small children to the elderly can dine with peace of mind. The company operates the conveyor-belt sushi chain "Kura Sushi.

The information in this article is current as of August 2022.