Customer Testimonials: Smart Value, Inc.

In anticipation of the future development of the Smart Value Group as a whole, we were considering renewing the corporate website.

We have decided to introduce an automatic translation function to quickly convey information to more stakeholders by enhancing not only Japanese but also English pages.

-What are the factors that contribute to the challenge?

In the past, only specific pages were translated separately instead of automatic translation, so every time a page was updated, it was necessary to translate it, which was expensive. As a result, the Japanese page itself could not be updated constantly, and it was a vicious circle.

- Did you consider human translation?

No, we also wanted to increase the frequency of updating our corporate website, so we were considering changing to automatic translation on this occasion.

- How did you try to solve the problem?

Automatic translation was the only choice, but now that we have introduced your company's automatic translation, it has become very easy to update. Basically, there is no problem with the automatic translation of the English translation, but certain proper nouns can also be registered in the dictionary, so the service name can be well reflected.

- Please tell us what made you decide to introduce it.

・Quick response

・Price

・Service quality

・Translation accuracy of AI translation

- Was there any effect of the introduction?

Until now, we had not been able to visualize how many English pages were viewed, but since we started using automatic translation, the number of translation functions per month has been reported, and we have been able to quantitatively grasp it. In the future, I would like to enhance the information so that you can view it more.

In addition, it is a big benefit that we were able to lower the hurdles and man-hours of site updates as an internal cost.

When registering the name of our service as a keyword, I didn't know how to edit the translation registration, so when I asked the person in charge, he went out of his way to tell me how to operate it and the key points very carefully. Even if I didn't understand it on the spot, they cooperated with the technical department and I was able to display it in the form I wanted.

Company name: Smart Value Inc.

It is an IT company headquartered in Osaka, which has been in business for 95 years. With solutions in the digital government domain, which practices government digitalization and local government information dissemination, and mobility IoT domains represented by connected cars, we aim to create value that fosters experience and empathy, such as the realization of smart cities and sports and entertainment.

The content of this article is current as of September 2022.