Customer Testimonials: Smart Value, Inc.

We were considering a renewal of our corporate website with a view to the future development of the Smart Value Group as a whole.

We decided to introduce an automatic translation function in order to speedily convey information to more stakeholders by enhancing not only the Japanese but also the English pages.

-What are the factors behind the challenges you are facing?

Previously, only certain pages were translated separately, which meant that each time a page was updated, translation was necessary and expensive. This meant that the Japanese pages could not be updated consistently, creating a vicious cycle.

- Were you considering human translation?

No, we wanted to increase the frequency of updates to the corporate website, so we took this opportunity to consider switching to automatic translation.

- How did you try to solve the challenges?

Automatic translation was the only choice, but now that we have your automatic translation, updating has become very easy. Basically, we have no problem with the automatic English translation, but since we can register specific proper nouns in the dictionary, we are able to reflect the names of services and other information in the site.

- What were the deciding factors in your decision to introduce the system?

The speed of response

Price

Service quality

Translation accuracy of AI translation

- Were there any positive effects from the introduction of the system?

We had not been able to visualize how many English pages were being viewed, but since we started using automatic translation, we have been able to quantitatively grasp the number of times the translation function is used in a month by reporting the number of times it is used. In the future, we would like to enhance the information so that it can be viewed more easily.

Another major benefit is that we were able to lower the hurdle and man-hours required to update the site as an internal cost.

When we registered the name of our service as a keyword, we did not know how to edit the translation registration, and when we asked the person in charge, he took the trouble to visit us and very politely explained the operation method and key points. He also worked with our technical department to help us understand what we didn't understand on the spot, and we were able to make it look the way we wanted it to look.

Company name: Smart Value Inc.

An IT company headquartered in Osaka that has been in business for 95 years. With solutions in the digital government domain, which implements administrative digitalization and information dissemination for local governments, and the mobility IoT domain represented by connected cars at its core, it aims to realize smart cities and create value that fosters experiences and empathy in areas such as sports and entertainment.

The contents of this article are current as of September 2022.