▶ Please tell us the background behind the implementation.

We were considering a renewal of our corporate website with an eye toward the future development of the entire SMARTVALUE Group.

We decided to introduce an automatic translation function to convey information to more stakeholders more quickly by enhancing not only our Japanese pages but also our English pages.

―What were the factors behind the challenges?

Previously, we did not use automatic translation but instead handled translations for specific pages separately. This meant that every time we updated a page, translation was required, which increased costs. As a result, we could not update the Japanese pages themselves consistently, creating a vicious cycle.

- Were you also considering human translation?

No, we also had a desire to increase the update frequency of our corporate site, so we were considering switching to automatic translation at this opportunity.

- How did you intend to resolve the issues?

Automatic translation was our only choice, and by introducing your company's automatic translation this time, updates have become much easier. Basically, there are no issues with the automatically translated English, but since we can register specific proper nouns in the dictionary, we are able to reflect service names and the like effectively.

- Please tell us what made you decide to implement it.

・Speed of response

・Price

・Service quality

・Translation accuracy of AI translation

- Did you see any results from the implementation?

We had previously been unable to visualize how often our English pages were being viewed, but since we started using the automatic translation service, we now receive reports on the monthly number of translation requests, allowing us to grasp this quantitatively. Moving forward, we would like to enrich our information to encourage even more views.

Another major benefit is that we were able to lower the hurdles and man-hours required for site updates as an internal cost.

▶ Please share any memorable episodes from the implementation process.

When registering our company's service name as a keyword, I didn't know how to edit the translation registration, so I asked the person in charge. They went out of their way to visit us and very carefully taught us the operation methods and key points. They even coordinated with their technical department on the spot for things we didn't understand, and we were able to get it displayed exactly how we wanted.

▶ Company Introduction

Company Name: Smart Value Co., Ltd.

We are an IT company in our 95th year of business, headquartered in Osaka. With a core focus on solutions in the digital government field, which implements administrative digitalization and information dissemination for local governments, and the mobility IoT field, represented by connected cars, we aim to realize smart cities and create value that fosters experiences and empathy in areas such as sports and entertainment.

The content of this article is current as of September 2022.