Customer's Voice: Omi Railway Co.

Omi Railway Co., Ltd., which operates railways, buses, real estate, and tourism businesses, has introduced My Site AI translation to its group site.
We asked the person in charge about the background and impressions of the introduction.

– Please tell us about the challenges you faced before the introduction.

While the number of foreign visitors to Japan increased due to inbound tourism, the problem was that foreigners who came to Osaka and Kyoto could not be guided to Shiga Prefecture.

– Was there a factor in that challenge?

Until now, we had been translating sites by humans, but it took time and money, and we thought that it was not practical to translate information that changed from day to day, such as operation information.

When I knew the need for automatic translation but couldn't take the first step, I found Kodensha's "My Site Translation" and this is it! I thought.

– Thank you very much for choosing Kodensha this time.

– Are there any specific points that you think are good about introducing "My Site AI Translation"?

Until now, it was only a part of the site that could be translated by humans, but with the introduction of "My Site Translation" and the translation of the entire site, the number of foreign views has increased by more than 7 times compared to before the introduction.

The operation status in the location system can now be translated in real time.

I no longer have to arrange translation work for each language that occurs every time, and it automatically translates without a time lag, so I can now focus on managing my Japanese site.

In addition, you can register the translation method for words that are difficult to translate, such as station names, individually, and I felt that it was a service that took the best of automatic translation and human translation.

Another nice point is that the cost is fixed and it is easy to budget for the year.

– Did you have any reactions or reactions after the introduction?

The company has become more centralized, allowing workers to use the time they used to spend on translation work for other tasks.

In addition, we often receive popular comments from customers that it is convenient to be able to display train, bus, taxi, ship, and ropeway operation information in their native language.

– Were there any points or advantages that made you choose our service?

In fact, I was considering several services in-house, but I chose them because they had more functions and support systems than other services, and when I saw the results, I felt safe that many local governments had introduced them.

– I hope you say so. We will continue to do our best to support you.

4. Requests and suggestions for functions related to the service

In the future, I felt that it would be more convenient if there was a text reading function on the site.

5. Future prospects for using the service

We will aim to create a site that can be used by foreigners living in Japan and foreigners who come for sightseeing.

– We are engaged in many services related to translation, including automatic translation services for websites, paper media and video subtitle translation, and multilingual audio.

Please contact us if there is anything we can help you in the future.

Thank you very much for this time.

Omi Railway Co.

Founded in 1896, Omi Railway Co., Ltd. is a company that develops railway, bus, real estate, and tourism businesses, mainly in the Koto region of Shiga Prefecture.

In addition to the operation of railways and buses that support the lives of residents along the line, it also provides a variety of services to meet tourism demand. While valuing the voice of the local community, we contribute to improving convenience and revitalizing tourism.