1. Background of implementing MySite AI Translator

– Could you tell us about the challenges you were facing before the implementation?

With the increase in foreign visitors to Japan due to inbound tourism, our challenge was that we were unable to guide foreigners who had reached Osaka and Kyoto to Shiga Prefecture.

– Were there any specific factors behind those challenges?

Previously, we had been translating the site manually, but it was time-consuming and costly, and we felt it was not realistic to translate information that changes daily, such as operation information, every time.

While we understood the need for automatic translation, we were unable to take the first step until we found Kodensha's "MySite Translator" and thought, "This is it!"

– Thank you very much for choosing Kodensha.

2. Effects after service implementation

– Are there any specific points that you feel were beneficial after implementing "My Site AI Translation"?

Previously, we were only able to translate parts of our site manually, but by introducing "My Site Translator" and translating the entire site, the number of foreign visitors has increased more than sevenfold compared to before the introduction.

We are now able to translate the operational status within the location system in real time.

We no longer need to arrange translation work for each language as it arises, and since it translates automatically without any time lag, we can now focus on managing our Japanese site.

Also, we can individually register translations for words that are difficult to translate, such as station names, and I feel that this service offers the best of both worlds: automatic translation and human translation.

Another welcome point is that the cost is a fixed rate, making it easy to plan our annual budget.

– Have there been any reactions or feedback since the implementation?

Internally, our operations have been streamlined, and staff members can now use the time they previously spent on translation work for other tasks.

Furthermore, we often receive positive feedback from customers saying that it is convenient to be able to view operational information for trains, buses, taxis, ships, and ropeways in their native language.

3. Deciding factors for service implementation

– Were there any specific reasons or superior points that led you to choose our service?

Actually, we were considering several services internally, but we chose this one because it had better features and support systems compared to others, and we felt a sense of security seeing that many local governments had implemented it based on their track record.

– We are happy to hear that. We will continue to provide our full support.

4. Requests or suggestions regarding service features

I feel that it would be even more convenient if there were features such as text-to-speech for the site in the future.

5. Future prospects for using the service

We will continue to aim to create a site that is even more useful for foreigners living in Japan and those visiting for tourism.

– Our company handles many services related to translation, including automatic website translation services, as well as translation for printed materials, video subtitles, and multilingual audio.

Please feel free to consult with us again if there is anything else we can do to help.

Thank you very much for this opportunity.

Company Introduction

Ohmi Railway Co., Ltd.

Established in 1896, Ohmi Railway Co., Ltd. is a company that operates railway, bus, real estate, and tourism businesses, primarily in the Koto region of Shiga Prefecture.

In addition to operating railways and buses that support the lives of residents along the lines, we provide a variety of services that meet tourism demand. We contribute to improving convenience and revitalizing tourism while valuing the voices of the local community.