Implementation Interview
"GLION ARENA KOBE" opened in 2025 as one of the largest next-generation arenas in the Kansai region.
One Bright KOBE Co., Ltd., which manages the arena, implemented "MySite Honyaku" for the "TOTTEI KOBE" project to deliver real-time information to domestic and international guests. We asked them about the background of the implementation and the behind-the-scenes of their multilingual expansion, which even looks ahead to app integration.
01. Purpose of Implementation
Q. Could you tell us about the challenges you faced before implementation and the reasons behind them?
As we opened in 2025 as one of the largest next-generation arenas in the Kansai region, surrounded by the sea on 270 degrees, and as we disseminate information through our website and app as the operating company, we shared a common understanding that implementing multilingual support was essential as a means of providing peace of mind and safety to both domestic and international customers.
In addition, the background for this implementation was our desire to disseminate information correctly and quickly, just as we do in Japanese, for information regarding performances by overseas artists visiting Japan and for inbound customers.
02. Effects of Implementation
Q. What are the specific benefits you feel you have gained from implementing "My Site Translator," and what has the response been since implementation?
By implementing "MySite Honyaku," we are now able to utilize the translation function not only for on-site guidance on the day of the event, but also from the event announcement and customer attraction stages. The fact that the latest information posted on the website can be disseminated in multiple languages without any time lag is a major strength in our approach to the inbound market.
03. Deciding Factors for Implementation
Q. What were the key points or superior aspects that led you to choose our service?
The biggest deciding factors were the "reliability" proven by their track record with our parent company, Smart Value, and their ability to provide flexible "customization" to meet our specific needs. We particularly valued their technical capability to accurately reflect translations even for complex website structures containing dynamic content. Additionally, since we also needed to implement translation functionality for our "TOTTEI KOBE Official App," the ability to consistently use Kodensha's services was a major advantage.
04. Future Requests and Prospects
Q. Do you have any suggestions for our service or any future vision you would like to share?
We are fully satisfied with the current specifications. If I had to mention a future outlook, I would hope for further enhancement of app-related features for businesses like ours that also develop applications. Although we are only in our first year of operation, we hope to have even more customers utilize this translation feature in the future. We aim to create a convenient and open facility where inbound customers can access the information they want without stress.
